Return Policy Page

Product Return Policy- MatriMart

In case of product issues (such as product breakage, tearing, wrong size, product not working, product not matching the picture, etc.) after receiving the product, you can get a full refund of the purchased product subject to the following conditions.

 Change of mind: If you want to return a product due to change of mind, we facilitate such requests within a specified time frame in accordance with the terms and conditions stated in our return policy.

1) You must email support@matrimart.com within a maximum of 48 hours after receiving the delivery.

2) In case of refund, the product must be in a completely intact condition including the box.

3) You must return the said product to MatriMart office within a maximum of 7  working days at your own risk.

Our refund and replacement are not applicable in case of Clearance Or Flash offer.

Note:

Our complaint team will call you for any complaint related to the product and service. For this reason, we would like to keep you active on the phone until your complaint is resolved. If the number provided in your contact is not active, an alternative number must be active. You will need to inform us of the means of return for the refund. If we do not receive any cooperation from you by phone or email within 10 working days, your complaint will be considered resolved.

• The product order will be delivered subject to stock availability. Due to unavoidable reasons, the delivery of the product may take longer than the seller's promised delivery time.

We offer 7-10 days return or refund policy for most unopened or undamaged packaged products.

a. We have 03 days return policy for perishable products such as milk, fruits and fresh vegetables.

b. Diaper items must be returned 10% or 3 pieces (whichever comes first) before use.

c. Some products; face masks, disposable vinyl gloves, alcohol pads and COVID testing kits are not acceptable for return or refund in an opened or unopened state.

Questions, Feedback & Complaints

Phone: +8801836533136

Email: info@matrimart.com, support@matrimart.com

Inbox: https://www.facebook.com/matrimart